Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Travel insurance is refundable within 10 days of purchase if travel has not yet begun and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:• You have applied for a cancellation and refund with us and, if the fare rules permit cancellation and refunds;• You are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing); and• We are successfully able to secure waivers from suppliers to process this requested cancellation and refund.We are unable to provide a specific time frame for how long it may take for the requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification which will be your receipt of requested refund. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a case number. Once the request is received, we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver primarily based on their policies and notify you of the supplier decision. Our services fees associated with the original travel reservation or bookings are non-refundable. Please note that we are dependent on our suppliers for receiving the requested refunds. Once the refund request has been approved by the supplier it may take further time for the refund to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 30-60 days from receipt of your request to credit appearing on your statement. Other than the airlines and other suppliers refund penalties, Zakvi will charge a refund services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been approved by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our refund service fees applicable refund request, but not our booking fees for the original travel reservation or booking.As per our Exception Policy, we offer Special Discounts for Military, Natural Disasters, Bereavement, and the Visually Impaired.